Privacy Policy
At Sourcing Meister (https://sourcingmeister.com/), we are committed to protecting the privacy and security of our users’ personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform and services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Data We Collect
We collect and process the following types of personal data when you use our platform:
- Personal Information: This includes your name, email address, phone number, and any other contact details you provide when creating an account or placing an order.
- Payment Information: We collect and process your bank card details or other payment information to facilitate transactions on our platform.
- Business Information: This may include information about your company, such as company name, address, VAT number, and any other business-related details needed for order processing and invoicing.
- Order Details: This includes the products or services you purchase, shipping address, and transaction history.
- Communication Data: We collect and store any communication between you and our team, including emails, chat messages, and support requests.
2. How We Use Your Data
We use the personal data we collect for the following purposes:
- Order Processing: To facilitate and manage product sourcing, supplier management, and shipping services.
- Communication: To contact you regarding your orders, respond to inquiries, provide customer support, and send relevant updates or notifications.
- Payment Processing: To process payments for orders securely through trusted third-party payment processors.
- Account Management: To create and maintain your account on our platform, allowing you to manage your orders and sourcing requests.
- Marketing: To send you promotional material and marketing communications (only if you have opted-in to receive such communications).
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
3. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
- Account Information: We retain your account information as long as your account remains active.
- Order Information: We retain your order information for a period of up to 7 years to comply with tax and legal requirements.
- Communication: Any communication with our support team will be retained for up to 3 years for record-keeping purposes.
You may request the deletion of your personal data at any time, and we will comply unless we are legally required to retain certain information.
4. Third Parties Involved
To provide our services effectively, we may share your personal data with trusted third parties, including:
- Payment Processors: We work with secure payment processors to handle transactions. These third parties adhere to industry standards to protect your financial information.
- Suppliers: We may share your contact details with suppliers or manufacturers involved in fulfilling your orders.
- Shipping & Logistics Providers: Your shipping address and order details are shared with logistics companies to ensure timely delivery of your products.
- Service Providers: We may engage third-party service providers to assist with website hosting, maintenance, analytics, and other operational functions.
We will never sell or rent your personal data to any third party for marketing purposes.
5. User Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Deletion: You have the right to request the deletion of your personal data, subject to legal or contractual obligations.
- Restriction: You can ask us to restrict the processing of your data in certain circumstances.
- Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at privacy@sourcingmeister.com.
6. Security Measures
We take the security of your personal data seriously and implement a range of measures to protect it, including:
- Encryption: Sensitive information, such as payment details, is encrypted using industry-standard encryption protocols.
- Secure Data Storage: We use secure servers and cloud storage solutions to store personal data.
- Access Control: Access to personal data is restricted to authorized personnel only.
- Regular Security Audits: We regularly review and update our security practices to ensure the ongoing protection of your data.
Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your data has been compromised, please contact us immediately.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve the functionality of the platform. You can control your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review the policy periodically. Your continued use of the platform after any changes indicates your acceptance of the revised Privacy Policy.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: contact@sourcingmeister.com
- Phone: +44 7394 186849
- Address : 2nd Floor College House 17 King Edwards Road, RUISLIP, London, HA4 7AE UNITED KINGDOM
By using Sourcing Meister, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described.